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About Pediatric Health Line

A Brief Company History

Pediatric Health Line was founded by Nikki Steele, RN, a Certified Telephone Triage Nurse with experience working in leading Children’s hospitals across the nation. A mom herself, Nikki knows how important it is for your patients’ parents to have access to expert, professional, compassionate care – no matter what time it is.

A leading expert in pediatric nurse triage systems, Nikki is a frequent guest speaker at area hospitals, clinics, and pediatric offices. It is her commitment to serving patients and supporting pediatricians through excellent after hours telephone triage that shapes everything Pediatric Health Line does.

About the Nurses

  • Our RN’s each have a minimum of 5 years in pediatrics
  • RN's go through an extensive training program that includes telehealth and triage practices
  • Kind, compassionate, and caring
  • Every call is documented to make briefing your office fast and easy
  • Excellent customer service skills
  • Consent to criminal background checks and urine drug screens

Leadership

President - Nikki M. Steele, RN, BSN

Nikki M. Steele is a native of Columbia, South Carolina and received her nursing education from the Medical University of South Carolina. She has worked in major Children’s hospitals all over the United States and has been practicing pediatric nursing for over 13 years.  Recognizing the need for a more personal level of service for parents of sick children, she founded Pediatric Health Line to offer her own brand of compassionate professional care to pediatric patients outside of normal office hours. To ensure the highest level of service, Nikki selects, trains, and oversees all of Pediatric Health Line’s nurses.

Nikki is married to her husband, Jake, and they have two beautiful children named Leyson and Isabella. They currently reside on their farm in Columbia, South Carolina and are active members of Radius Chuch.

Medical Director - Kyle Guyton, MD, FAAP

Dr. Kyle Guyton was born and raised in Lexington, South Carolina and after graduating from Lexington High School, he furthered his education at the College of Charleston graduating with a Bachelor of Science in Psychology. He then matriculated to the Medical University of South Carolina earning his Doctorate of Medicine and then pursued a residency in pediatric medicine at the University of South Carolina. In addition he served as Chief Resident during his final year of residency. Upon completion of his residency he began serving in private practice in Batesburg, South Carolina.
Personally, Dr. Guyton married his high school sweetheart, Sara and presently have two beautiful children Gavin, 3 years old, and Madison, 2 years old. They are expecting their third child in May 2010. He and his wife are active members of Lake Murray Baptist Church, where he serves as a Sunday School teacher and his wife is actively involved in the music program.
  

Our Guarantee

We are committed to supporting your relationship with your patients. By partnering with Pediatric Health Line, you demonstrate your commitment to providing the best care possible to your patients whether you are in the office or after hours. This allows you to have valuable time off knowing that your patients are receiving the best of care.

Pediatric Health Line Gives Back

Pediatric Health Line is proud to donate a percentage of proceeds every year to pediatric charities throughout the nation.

Learn More

Our Key Benefits

Learn How We Can Better Your Practice!
Learn How We Can Better Your Practice

Demo Our Technology

See Our User Friendly System In Action!
See Our User Friendly System In Action

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Why Pediatric Health Line Is Right For You

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By subscribing to Pediatric Health Line, your patients receive excellent care that is thoroughly documented and carried out according to top pediatric triage protocols.
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Our RNs are monitored by a Board Certified Pediatrician
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The average pediatrician receives 14.4 calls after hours every night.
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Our RNs go through specialized training based on the American Academy of Ambulatory Care Nurses Triage Course
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By subscribing to a reliable, professional after hours telephone triage service, you will enjoy consistent, uninterrupted time off.
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"I would like to express how much we appreciate the services to our clinic and our patients. This is the second year we have used Pediatric Health Line and we have been extremely impressed with the staffs professionalism, knowledge, and communication with our patients. We would like to thank you all for all that you have done for us and we would highly recommend your service to anyone. Thanks for all you do!"

Bentley Denham
Office Manager ∙ Children's Clinic of Oxford

"We should have done this years ago. The patients are pleased with the service and we are better able to attend to our inpatients and our families."

Dr Elizabeth Wroth
The Bay Pediatric Center

"I would like to express how much we appreciate the services to our clinic and our patients. This is the second year we have used Pediatric Health Line and we have been extremely impressed with the staffs professionalism, knowledge, and communication with our patients. We would like to thank you all for all that you have done for us and we would highly recommend your service to anyone. Thanks for all you do!"

Bentley Denham
Office Manager ∙ Children's Clinic of Oxford

"Pediatric Health Line is wonderful! Having worked with two other large triage services there is no comparison regarding the level of service and care we currently receive. Since changing to Pediatric Health Line we have had excellent after hours care and essentially no complaints from our patients."

Dr Luke Bonnett
Chapin Pediatrics

"Pediatric Health Line has proven to be an invaluable resource for our practice. Time and time again we receive feedback from parents saying how helpful the nurse triage service was during their time of need. We highly recommend Pediatric Health Line for any practices seeking quality triage services by trained pediatric nurses in a cost-effective manner!"

Dr Kyle Guyton
Lake Murray Pediatrics

"It is a win-win situation! My doctors are happy with the quality of life they achieve and the patients receive quality medical advice."

Suzanne Brittingham
Practice Manager ∙ The Bay Pediatric Center

"I am very pleased with the service provided by Pediatric Health Line. My patients are also very complimentary of the care they are provided by the on call nurses. I recommend Pediatric Health Line without reservation!"

Dr Cheryl Grant
Rice Planter Pediatrics

"Thank you so much for your help! I will sleep better now"

Mom of T.B.
Comprehensive Medical Associates

"Thank you for your prompt call back. I was so scared!"

Mom of I.S.
The Kids Group