Pediatric Health Line Services

PHL offers a customized list of services to physicians and patients:

• Quality patient care
  
• Provide home care advice utilizing Dr. Barton Schmitt protocols
• Refer patients to hospitals, urgent care, or pharmacies
• Followup care calls
• Schedule next day appointments for patients
• Professional documentation of every call
• Notify physicians of ER referrals or other medical emergencies
• Multilingual call interpretation in over 150 languages
• Experienced and highly trained RN's available 24/7
• Affordable Rates

Pediatric Health Line as a Complement to Physician Care

Physicians choose PHL because of the quality, care, and compassion of our knowledgeable Registered Nurses (RN’s). Our nurses each have a minimum of 5+ years proven service in pediatrics, are CPR certified, and use Dr. Barton Schmitt protocols to appropriately and reliably respond to patient calls. PHL RN’s work with Physicians to provide excellent care and guidance to patients afterhours.

Patient care is important. Our level of commitment to patient and physician satisfaction is monitored through our Quality Assurance and Improvement (QA&I) Program. These standards are based on the American Academy of Ambulatory Care Nurses (AAACN) Telehealth Standards. We also follow American Academy of Pediatrics guidelines for a call center. To provide exceptional care and the highest quality of service, PHL conducts monthly QA&I evaluations which include:

• Response time
• Caller Access
• Physician satisfaction
• Clinical Guidance and use appropriateness
• Disposition appropriateness
• Clinical Outcomes Monthly patient satisfaction surveys